Privacy Policy

CareGrowth Family Services Inc.

Last Updated: 2026

CareGrowth Family Services Inc. (“CareGrowth”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information we collect. As a private organization operating in British Columbia, we comply with the Personal Information Protection Act (PIPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or engage our services.

1. What Personal Information We Collect

We may collect the following types of information:

a) Client & Family Information

  • Name and contact information

  • Home address

  • Emergency contact details

  • Health and medical information relevant to care

  • Care plans and service records

  • Billing and payment information

b) Website & Inquiry Information

  • Name, email address, phone number

  • Information submitted through contact forms

  • Service selection preferences

  • Communications between you and CareGrowth

c) Employment Applicants

  • Resumes and cover letters

  • Work history and credentials

  • References

  • Background check documentation (where required)

d) Website Usage Information

  • IP address

  • Device type and browser information

  • Pages visited

  • General usage data through Google Analytics

  • Advertising interaction data (including Meta/Facebook Pixel when active)

2. How We Use Personal Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:

  • Providing and managing care services

  • Developing and updating care plans

  • Coordinating with medical professionals and care teams

  • Communicating with clients and families

  • Processing billing and payments

  • Responding to inquiries

  • Recruiting and evaluating employment candidates

  • Improving website functionality and user experience

  • Marketing and advertising (where permitted by law)

We do not sell personal information.

3. Consent

We collect, use, and disclose personal information with consent, except where permitted or required by law.

For sensitive health information, consent is obtained directly through service agreements and client onboarding processes.

Website visitors provide implied consent when submitting forms or continuing to use our website.

You may withdraw consent at any time, subject to legal or contractual limitations.

4. Disclosure of Personal Information

We may share personal information with:

  • Healthcare professionals involved in care coordination

  • Government bodies where legally required

  • Third-party service providers assisting with billing, software, or data storage

  • Care management platforms such as ShareVision

  • Professional advisors (legal, accounting)

We require third parties to maintain confidentiality and appropriate safeguards.

5. Use of Third-Party Services

Our website and operations may use third-party providers, including:

  • Google Analytics

  • Meta/Facebook advertising services

  • Website hosting providers

  • Email service providers

  • Secure billing and payment processors

  • ShareVision care management software

Some data may be stored or processed outside of British Columbia or Canada. In such cases, we ensure reasonable security measures are in place.

6. Data Security

CareGrowth implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

This includes:

  • Secure digital storage

  • Access controls for staff

  • Encrypted communication where appropriate

  • Limited access to sensitive health records

While we take security seriously, no system can guarantee absolute security.

7. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Employment applicant information is retained for a reasonable period unless otherwise requested.

8. Access and Correction

Individuals have the right to request access to their personal information and to request corrections if inaccuracies exist.

Requests may be submitted in writing to our Privacy Officer.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyze website traffic

  • Improve user experience

  • Support marketing and advertising initiatives

You may adjust your browser settings to disable cookies, though some features of the website may not function properly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.

11. Contact Our Privacy Officer

If you have questions about this Privacy Policy or how your information is handled, please contact:

Privacy Officer
CareGrowth Family Services Inc.
930 Thistle Pl
Britannia Beach, BC V8B 1J2
Email: Tramaine.davis@caregrowth.ca